About the service

The Defence Medical Welfare Service (DMWS) works in partnership with the Police Federation to extend the existing welfare support for Police Officers, staff or family members. Our expertise and understanding of the challenges faced by those who provide 24/7 protection to the public, places us perfectly to extend our service to other frontline staff. In 2016, Hampshire was the first county to receive the additional support and in early 2017 the project was rolled out in the Avon and Somerset area.

What we do

Our service offers extra welfare support to sick, injured and assaulted officers with the aim to improve recovery time, wellbeing and resilience across the Force. Our Welfare Officers provide a confidential and impartial listening ear, practical assistance, home visits, liaising with the constabulary, and emotional support. DMWS works in partnership with existing police, welfare and charitable organisations with the aim of improving the experience for patients and their families at a time of need.

Watch our video on how we supported a Police Officer:

Pilot Performance Review 2017

A recent review of our Police Medical Welfare Service Pilot for Hampshire Constabulary and Avon & Somerset Constabulary has identified a number of benefits for individual police officers and their families at a time of need. From an organisational perspective; our service has notably contributed to a reduction in sickness absence, improved the co-ordination and delivery of individual care and considerably enhanced the organisational duty of care obligations.  

In addition, by using the nationally recognised Warwick-Edinburgh Mental Wellbeing Scale (WEMBS) we have secured evidence that our interventions have notably improved the wellbeing and effectiveness of all involved.

Read the full report here: Police Performance Review.


Current projects and contacts

Avon and Somerset Police Medical Welfare Service

Contact us

Anyone can refer to DMWS including GPs, hospital staff, services, organisations, families or via self-referral.  Our team can be contacted on:

Referral Contact:

Telephone: 0800 999 3697
Email: [email protected]

General Enquiry Contact at DMWS Headquarters:

Telephone: 01264 774 000
Email: [email protected]
DMWS, The Old Stables, Redenham Park, Andover, Hampshire, SP11 9AQ