About the service

The Defence Medical Welfare Service (DMWS) works in partnership with the Police Federation to extend the existing welfare support for Police Officers, staff or family members. Our expertise and understanding of the challenges faced by those who provide 24/7 protection to the public, places us perfectly to extend our service to other frontline staff. In 2016, Hampshire was the first county to receive the additional support and in early 2017 the project was rolled out in the Avon and Somerset area.

What we do

Our service offers extra welfare support to sick, injured and assaulted officers with the aim to improve recovery time, wellbeing and resilience across the Force. Our Welfare Officers provide a confidential and impartial listening ear, practical assistance, home visits, liaising with the constabulary, and emotional support. DMWS works in partnership with existing police, welfare and charitable organisations with the aim of improving the experience for patients and their families at a time of need.

Watch our video on how we supported a Police Officer:

Pilot Performance Review 2017

A recent review of our Police Medical Welfare Service Pilot for Hampshire Constabulary and Avon & Somerset Constabulary has identified a number of benefits for individual police officers and their families at a time of need. From an organisational perspective; our service has notably contributed to a reduction in sickness absence, improved the co-ordination and delivery of individual care and considerably enhanced the organisational duty of care obligations.  

In addition, by using the nationally recognised Warwick-Edinburgh Mental Wellbeing Scale (WEMBS) we have secured evidence that our interventions have notably improved the wellbeing and effectiveness of all involved.

Read the full report here: Police Performance Review.


Current projects and contacts

Please follow the links below for more information and how to contact us for the Police Medical Welfare Services we currently run:

Hampshire Police Medical Welfare Service

Avon and Somerset Police Medical Welfare Service

Contact us

Anyone can refer to DMWS including GPs, hospital staff, services, organisations, families or via self-referral.  Our team can be contacted on:

Referral Contact:

Telephone: 0800 999 3697
Email: [email protected]

General Enquiry Contact at DMWS Headquarters:

Telephone: 01264 774 000
Email: [email protected]
DMWS, The Old Stables, Redenham Park, Andover, Hampshire, SP11 9AQ

Meet the team

From left to right: Sue Wade, Welfare Officer for Hampshire; Robin Jarman, Police Programme Director; Sara Craigen, Welfare Officer for Hampshire; Beth Poole, Welfare Officer for Avon and Somerset; Abby Dryden, Operations Manager 

Robin Jarman, Police Programme Director

Rob is a former police officer and ex-chair of the Command Resilience business area of the Police Superintendents Association of England & Wales. Most of his police service was spent in Hampshire where he served all ranks to Superintendent in both uniform and criminal investigation roles. Rob has successfully delivered national projects across policing and saw this role as a wonderful opportunity to continue to support his former colleagues and their family members. Academically, Rob has a Law Degree and Masters in Applied Criminology from the University of Cambridge.

Rob is married with four children. He enjoys living in a small rural village in Hampshire, walking his two Labradors and these days watching rather than playing rugby and cricket.

Jessica Liston, Area Manager

Jess was a police officer with Thames Valley Police for 10 years and is really excited to be part of DMWS. She says: "During my police career I can think of so many colleagues who would have really benefited from the service DMWS offers, I love that we can really make a difference to peoples lives".

Jess lives in Surrey with her husband who is in the British Army and her two young children.