DMWS operate from NHS and DMG hospitals across the UK.

How do we help? 

DMWS support the broader Armed Forces community, not just current serving troops. We ensure that our service families, who are receiving medical care, are provided with everything they need to help them cope and recover quickly and without worry.

We take a holistic approach to support and offer both practical and emotional assistance.  We are a confidential listening ear, separate from the chain of command, ready to listen to patients’ worries and fears and to help them face them. All of our Welfare Officers are trained in Mental Health First Aid.

We are on call for emergency admissions, overnight and at weekends.  During the working week, we carry out daily ward rounds and patient visits.  We offer support to patients in all circumstances, good and bad and our help is diverse and of the highest standard.  We can be found in every area of a hospital – wherever we are needed, from ITU, Oncology and A & E through to Maternity and Paediatric Wards.

We distribute Troop Aid bags to patients when necessary and can also provide additional toiletry items, phone top up cards and power cables for phones and PC’s, to assist vital communication with loved ones.  We can source books, magazines and DVD players during hospital stays (where possible) to help pass the time. We also provide activity packs for children, to keep them amused at the hospital and to help them understand what has happened to their parent.

Accommodation and Transport

We are able to facilitate accommodation and transport for families in some of our locations.  If you need to visit a loved one who is in hospital in another area, please ask our Welfare Officers about the available options.

Intelligent, supported referrals

DMWS Welfare Officers have connections with a vast number of internal and external agencies and can refer patients to a specialist agency where a specific need is identified. 

Support for the Seriously Ill and Bereavement.

Our Welfare Officers are able visit the seriously ill daily, although the wishes of the patient and the family are paramount in relation to the frequency of our contact.  We ensure that all families in this particularly distressing predicament are aware of our support, should they need us.

DMWS accompany families to ITU wards and prepare them for what they will see.

In the event of bereavement, our Welfare Officers provide immediate support, and can accompany families to viewings of their loved ones. 

Do you need our help? 

If you are in hospital in the UK and need our help, please contact us by phone on:

00 44 1264 774000 or by email:

We will then contact the team nearest to you, on your behalf.