DMWS has been providing help and support to the Armed Forces community whenever they are receiving medical since 1943. Recent new projects with organisations such as the Police, the NHS and the Probation Service demonstrate the appeal and demand for our professional medical welfare service.  

What is Medical Welfare?

Any hospital treatment or healthcare intervention whether planned or unplanned can be stressful and can bring with it feelings of isolation, stress and worry, all of which may hamper recovery.

DMWS Welfare Officers work with patients when their medical needs are being met but when other issues, problems or social influences may be distracting them from their recovery. We provide practical and emotional support to ensure that no family goes through the worry of injury or illness alone.

All our Welfare Officers are full-time professionals drawn from a variety of backgrounds including healthcare, social work and counselling. They are all trained in Mental Health First Aid (MHFA) and have a Diploma in Welfare Studies accredited by the Institute of Welfare.

How we can help

DMWS Welfare Officers offer comprehensive and confidential medical welfare to patients and their immediate family as well as to their primary care givers and healthcare professionals. Everyone we support will have different worries and concerns.  Our service is tailored to the individual needs of the patient and their family. Some of the ways we can help include:

  • Making an independent and impartial early assessment of need
  • Visiting patients in hospital and providing clinic and outpatient appointment support
  • Liaison between the workplace, the NHS, service providers and the patient
  • Offering a confidential and impartial ‘Listening Ear’ and encouraging engagement
  • Intelligent signposting and supported referrals for patients to other statutory, voluntary and community organisations and services
  • Recognising issues that may be affecting a patient’s wellbeing such as debt, housing, family breakdown and substance misuse
  • Identifying possible safeguarding issues, of the individual and/or family members
  • Liaising with and supporting family members
  • Accompanying families to critical care and specialist units
  • Supporting the bereaved and terminally ill
  • Resolving conflict and managing patient and family expectations

Our service is available 24 hours a day, 365 days of the year and free to those eligible.

For a referral please contact us on:Tel: 0800 999 3697  (’DMWS’)
Email: referrals@dmws.org.uk