New model of care for the Armed Forces community in Birmingham

DMWS has launched a new Armed Forces Healthcare Navigator pilot, run in partnership with Birmingham Community Healthcare NHS Foundation Trust (BCHCFT) and the Tavistock Institute. The pilot is funded by the Forces in Mind Trust with the aims to better understand and support the health and social care needs of the local Armed Forces community. It will identify gaps in availability and accessibility of required services and raise awareness with local commissioners, to ensure there is appropriate consideration and planning into the future.

What we do

DMWS healthcare navigator, Sheila Herriotts, will lead and evaluate this one year pilot with a focus on improving awareness and help for the Armed Forces community within the Primary Care sector. The healthcare navigator offers additional supports to service uses (serving personnel, veterans, reservists and their families), helping them to access a range of health, social and third sector support that they either were not aware of or too afraid to approach. The role also aims to strengthening links between the wider military community and GPs. 

The Armed Forces healthcare navigator role also aims to develop Primary Healthcare workforce training, which should include cultural aspects of service life to improve understanding of patients and their families from an Armed Forces background. More importantly, a comprehensive understanding of the wealth of support available is needed to tackle a range of challenges Armed Forces families may face following services – housing, education and employment.

I am really excited and privileged to be part of this innovative project in Birmingham. To date everyone has been extremely receptive and supportive and I am confident the service will continue to be successful. I look forward to working in partnership with other agencies to deliver a seamless service providing the best possible outcomes for those who have served - Sheila Herriotts

This is our first step in our journey to improve recognition and support for the Armed Forces Community of Birmingham. We are keen to ensure that those we support leave our service and go on to lead wholesome and fulfilling lives.  Working closely with all our partners we aim to make Birmingham the go to place after life in the Forces.Scott Thornton, Programme Manager from the BCHCFT

Our Leaflet

Download our leaflet
for more information on how the Welfare Navigator can support you.

GP Tips for Veterans

Visit our GP Tips for veterans page to find out how to get the most from your GP as a Military Veteran.


Contact us

If you would like to find out more about the new Armed Forces Navigator Project or would like to receive support please contact:

DMWS Healthcare Navigator
Miss Sheila Herriotts
Phone: 07721127782
Email:  [email protected]