Welcome to the Defence Medical Welfare Service (DMWS)

'Caring for those who serve'

We are an independent charity providing help and support to the Armed Forces community and other frontline staff whenever they are receiving medical treatment. For 75 years our practical and emotional support has ensured that no family goes through the worry of illness or injury alone.

Our Welfare Officers offer comprehensive and confidential medical welfare support to patients and their immediate family as well as to their primary care givers and healthcare professionals. We work with patients when their medical needs are being met but when other issues, problems or social influences may be distracting them from their recovery. Our support is tailored to individuals and can include a confidential and impartial listening ear, helping to explain and resolve any medical care issue and referrals to other agencies for support.

Our independent and confidential welfare service is available 24/7 on 365 days a year. 
We operate in hospitals and recovery centres across the UK, Germany and Cyprus for serving Armed Forces personnel, veterans and families and our Police Medical Welfare Service is currently available in Hampshire and Avon & Somerset. 

We currently support:

  • Serving Armed Forces Personnel, Reservists and Veterans and their family members 
  • Aged Veterans, their family members and carers 
  • Veterans who have had contact with the Criminal Justice System - EFAN Project (in Manchester)
  • The Police by providing a special Police Medical Welfare Service (in Hampshire and Avon & Somerset) 

To view a full list of our current projects and how we can help click here

Why is there a need for the DMWS?

“Those who serve our country when we need it most deserve our help when they need it most”

We believe that it is only right to provide a high-quality medical welfare service to those who serve the nation and the community during their most critical time of need. DMWS bring the Covenant between the Armed Forces and the Nation to life through its support of the wounded, injured and sick whilst under hospital care. In general, we help employers such as the Police and the Armed Forces to demonstrate that they take their Duty of Care obligations seriously and contribute to a swifter discharge from hospital, a quicker recovery for the patient and an earlier return to work.  

Find out more

Download our key brochures to find out more:

Patient Brochure

Service Brochure

Impact Report 2016

Need to contact us?

DMWS Headquarters:

The Old Stables, Redenham Park, Andover, Hampshire, SP11 9AQ

General Enquiry Contact:

Telephone: 01264 774 000
Email: [email protected]

Referral Contact:

Telephone: 0800 999 3697
Email: [email protected]

The St John and Red Cross Defence Medical Welfare Service (known as DMWS) is a registered charity in 
England and Wales (1087210) and in Scotland (SC045460)
Company Limited by Guarantee No. 04185635 (England and Wales)