Helpline 0800 999 3697
DMWS is an independent charity providing an independent and confidential medical welfare service to frontline staff whenever they are receiving medical treatment. We understand that any hospital treatment or healthcare intervention whether planned or unplanned can be stressful and can bring with it feelings of isolation, stress and worry, all of which may hamper recovery.
DMWS Welfare Officers work with patients when their medical needs are being met but when other issues, problems or social influences may be distracting them from their recovery. We provide practical and emotional support to ensure that no family goes through the worry of injury or illness alone. The support we offer is tailored to the individual needs and may include a confidential and impartial listening ear, helping to explain and resolve any medical care issue and referrals to other agencies for support.
All our Welfare Officers are full-time professionals drawn from a variety of backgrounds including military, healthcare, social work and counselling. They are all trained in Mental Health First Aid (MHFA) and have a Diploma in Welfare Studies accredited by the Institute of Welfare.
We operate across the UK, and overseas, supporting those who put themselves in harm’s way to serve our country. This includes Armed Forces personnel, Reservists, Veterans and their families, the Police, and increasingly other front line services, as well as to their primary care givers and healthcare professionals.
To find out more on how we can help visit: How we help
For a referral please contact us on:
Tel: 0800 999 3697 (’DMWS’)Email: [email protected]
We are available 24 hours a day, 365 days a year. Please see below projects to find out how we can help.
Since 1943 DMWS has delivered a 24/7 welfare support service to the Armed Forces community. By doing so, we bring the Covenant between the Armed Forces and the Nation to life through its support of the wounded, injured and sick whilst under hospital care.Read more
The Police Medical Welfare Service offers extra welfare support to sick, injured and assaulted officers with the aim to improve recovery time, wellbeing and resilience across the Force.Read more
Under the 'Medical Welfare for the Veteran Community' Programme, DMWS Welfare Officers address the specific needs of veterans aged 65 and over when they are receiving medical care.Read more
Our new Healthcare Navigator Pilot in Birmingham aims to identify supply gaps of required medical services for the local Armed Forces community and to better understand and support their health and social care needs.Read more
The Ex-Forces Action Network (E-FAN) is a new initiative which aims to connect ex-forces personnel, who’ve had any contact with the Criminal Justice System, to a wide range of services for support.Read more
DMWS provide a range of courses in Welfare, Mental Health First Aid and Resilience, which can be delivered at clients’ own premises or at our training facilities near Andover.Read more
DMWS provide a unique service: 'Flowers from Afar' enables family members of serving or ex-serving personnel to have flowers placed on the resting place of their loved ones, who are buried overseas.Read more